Frequently asked questions

In case your pass is lost/stolen or in case you forgot it, you can get a duplicate for EUR 10 by presenting your ID card at the pass production office or at the Aqualibi reception desk.

Have you lost something during your visit to Aqualibi? In order to help you further, we invite you to complete this form.

We will only contact you  if an item matching your description has been found.

In order to benefit from the preferential rates, your group must consist of at least 20 people (or 10 for groups with special needs). If this is not the case, we invite you to book your tickets at a special rate via this link.

For groups of 20 or more (or 10 for groups with special needs), you can take advantage of special rates.  We invite you to consult our ‘Groups’ section.

As a season pass holder for another park, you can make use of your advantage at the park's ticket office.

Would you like to receive an invoice for your online purchase?

In order to help you, we kindly invite you to complete this form.

In case your pass is lost/stolen or in case you forgot it, you can get a duplicate for EUR 10 by presenting your ID card at the pass production office or at the Aqualibi reception desk.

If you have any further questions, we invite you to consult our FAQ where you will find many answers. 

After your online purchase, you have one month to exchange your voucher for your permanent Pass at the Pass Production Centre of Walibi or at the reception of Aqualibi, during the opening hours of the parks.

Season Passes are not sent by post.

As an employee of another park, you can enjoy your advantage at the park's ticket booth.

It is not necessary to book your visit to Aqualibi unless otherwise mentioned by the promotional partner.

We offer teachers the possibility of a free ticket for Walibi, Aqualibi, Bellewaerde and Bellewaerde Aquapark and a 25% discount on 4 entrance tickets (on the adult rate) for 4 accompanying persons.

To benefit from this advantage, please enter your card number on our dedicated website .

Please note: the promotional code can only be used once to order a maximum of one free ticket and four additional tickets with the 25% discount.  You must order all your tickets at the same time and make sure to add the free ticket to your shopping cart.

Once you have ordered your tickets, you can go to the park with your e-tickets; you don't have to go through the ticket booth anymore.

If you have any further questions, we invite you to check out our FAQ where you will find many answers.

For information about entrance fees, please visit our tickets page.

Except during special promotions, we do not sell tickets combining entry to both parks. 

To stay informed of all our promotions, actions, etc., sign up for our newsletter at the bottom of the home page of our website.

If you have any further questions, we invite you to consult our FAQ where you will find many answers.

You have not received your tickets?

First of all, we kindly invite you to check your junk mail (spam), they may have ended up there.

Didn't find them in your spam?  In order to help you further, we invite you to complete this form.

Did you make a mistake when you purchased?  In order to help you further, we invite you to complete this form.

The price of parking is 13 EUR/vehicle. Season pass holders have the possibility to get a Parking Pass (valid for one year) for 40 EUR. For information about this pass, please consult article 3 of the pass regulations .

Parking tickets can be purchased at the ticket booths at the park entrance and on our website. Parking passes can be purchased at the ticket booths at the park entrance.

You will receive a 10% discount on the adult entrance fee displayed at the park's ticket booths on presentation of your Pass Visit Wallonia (nominative pass).

This discount is not valid online and cannot be combined with other promotions.

For more information, please check Visit Wallonia.

Your ticket/pass allows you to enjoy unlimited time at Aqualibi. The average visit lasts about 4 hours. Please note that once you leave Aqualibi, re-entry is not permitted.

As stated in the list of attractions accessible for free with your Experience Pass (www.experiencepass.be), you can benefit from free access for two people to Walibi/Aqualibi.  We invite you to visit our website and to enter the unique code printed on your Experience Pass.  Your tickets will be sent to you by e-mail to the address you have entered. Bring your entry tickets, your Experience Pass and your identity card with you when visiting the park.

This advantage can be used once a year for each park.

If you have any further questions, we invite you to consult our FAQ where you will find many answers.

As a season pass holder, you benefit from many advantages.  You will find them in article 4 "Discounts and benefits" of the pass regulations.

To find out more about the conditions of temporary offers, please consult this page.

As stated in the list of attractions accessible for free with your VIP Card 365, you can benefit from free access for one person to Walibi/Aqualibi.  We invite you to visit our website (reference link: https://www.tickets-for-parks.be/?l=en) and to enter the unique code printed on your VIP Card 365.  Your ticket will be sent to you by e-mail to the address you have entered. Bring your entry ticket and your VIP Card 365 with you when visiting the park.

This advantage can be used once a year for each park.

If you have any further questions, we invite you to consult our FAQ where you will find many answers.

• Cash (at the ticketing booths, in restaurants and in shops)
• Bancontact, Visa Pay, Visa, Mastercard, French debit card (carte bleue), American Express
• Edenred, Monizze cards (meal vouchers accepted in the restaurants - QR codes are not accepted)
• Edenred, and Monizze cards (cadeau pass for entrance tickets and in shops - QR codes are not accepted) 
• Edenred cards (Sport & Culture pass for entrance tickets - QR codes are not accepted)
• French ANCV cheques (for entrance tickets and passes - QR codes are not accepted)

No other payment methods are accepted. 

To apply for a vacancy, please click on this link.

By following the link, you will find the vacancies but also more information on the profiles we are looking for.

Only applications submitted on our website will be considered. 

Good luck in your search!

Would you like to do an internship at our company?  Send your application to info-wbe@walibi.com.  It will be reviewed by the Human Resources department and the relevant department.

Children under the age of 13 will not be allowed to enter Walibi/Aqualibi parks alone, proof of age of the responsible adult or the child may be required at any time.

At Aqualibi, children under 13 years of age must be accompanied by a person wearing a swimming costume. 

During their visit, whether as a family or as a group, children must remain under the care and continual supervision of their parents and/or accompanying persons.

Some of our attractions are limited by size. Find out more about our attractions and access conditions on our website.

Buses do not have to pay for parking. They can park in the main car park following the instructions of our staff.

You can find all the practical information about your private or business visit to Walibi Belgium-Aqualibi on this page.

It is possible to drop off your children and pick them up without paying for parking.

We invite you to follow the "Kiss&Ride" signs and the instructions of our staff.

RV have access to the car park during their visit to the park. We do not have facilities to accommodate them overnight. 

After 10 p.m. (except at night or during special events), vehicles may not be left in the car park.

Access to some attractions is forbidden to pregnant women.  Nevertheless, it is possible for you to enjoy a pleasant visit to Aqualibi.  You can receive a 50% discount on presentation of a medical certificate at the park's ticket booth.

We invite you to consult the itinerary here.

The parking fee is 13 EUR (ticket for sale at the ticket booths at the entrance of the park and on our website).  

Our parks are accessible by motorbike.  The motorbike parking is located to the right of the park entrance. We invite you to consult the itinerary here.

The parking fee is 13 EUR (ticket for sale at the ticket booths at the entrance of the park and on our website).  

The park is directly connected to the Walibi-Bierges train station via a pedestrian bridge (approx. 10 minutes' walk).

On our website, when purchasing a dated ticket, you can get a 40% discount on your train ticket at www.sncb.be.

To do so, please tick the corresponding option during the purchase process. You will then receive a code to enter on the SNCB website when you buy your train tickets.

If you have any further questions, we invite you to consult our FAQ where you will find many answers.

Your ticket/pass allows you to enjoy unlimited time at Aqualibi. The average visit lasts about 4 hours. Please note that once you leave Aqualibi, re-entry is not permitted.

Our parking is currently equipped with 10 charging points for electrical vehicles.

If you have any further questions, please check our FAQ where you will find many answers.

You will find all the information about the allowed swimwear at the bottom of our website.

For more information, see article 17 of the park rules.

In general, the water park is less busy on Wednesday and Friday evenings, except during school holidays in the Wallonia-Brussels Federation.

During school holidays, attendance is lower at the beginning of the week and after 5 p.m.

For those who wish to visit the park during the day, we recommend arriving as soon as the park opens and avoiding the middle of the afternoon. 

Swimming costumes can be purchased from the Aqualibi reception desk from 17,90 euros.

If you have any further questions, we invite you to consult our FAQ where you will find many answers.

Our parking is currently not equipped with charging points for electrical bikes.

If you have any further questions, please check our FAQ where you will find many answers.

Children are measured without shoes before being granted access to the attractions.  If you are unsure of your child's height, you can go to the lifeguard station where your child will be measured.  Your child will receive a wristband stating his/her height, which will be checked throughout the park.  

During your visit, you must store your personal belongings in a locker.  To do so, you'll receive a wristband which is free of charge and must be returned at the end of your visit.

• Cash (at the ticketing booths, in restaurants and in shops)
• Bancontact, Visa Pay, Visa, Mastercard, French debit card (carte bleue), American Express
• Edenred, Monizze cards (meal vouchers accepted in the restaurants - QR codes are not accepted)
• Edenred, and Monizze cards (cadeau pass for entrance tickets and in shops - QR codes are not accepted) 
• Edenred cards (Sport & Culture pass for entrance tickets - QR codes are not accepted)
• French ANCV cheques (for entrance tickets and passes - QR codes are not accepted)

No other payment methods are accepted. 

For information on opening days, please consult our calendar.

If you have a ticket dated for this date, you are welcome to visit.

If you have an undated ticket, we invite you to choose another date for your visit.

 We do not have facilities to accommodate them overnight, but they may access the car park during their visit to the park.  After 10 p.m. (except at night or during special events), parking is not permitted in the car park.

It is not possible to stay within the park, but if you would like to stay near one of our parks, we recommend that you contact one of our partner hotels, which will offer you a package (entrance fees and accommodation) that best suits your needs. 

The list of allergens can be consulted at each of our outlets.  We invite you to ask our staff when you visit.

We have an extensive vegetarian/vegan offer in our various outlets.

We only use vegetable oil for cooking.

The Palm Beach is accessible from the pool and offers a range of products for all tastes. There is something for all the family with a range of suitable products. 

Picnicking inside the restaurant and Aqualibi is not permitted.

Picnicking inside the restaurant and Aqualibi is prohibited, but you'll find plenty to eat at Palm Beach.

• Cash (at the ticketing booths, in restaurants and in shops)
• Bancontact, Visa Pay, Visa, Mastercard, French debit card (carte bleue), American Express
• Edenred, Monizze cards (meal vouchers accepted in the restaurants - QR codes are not accepted)
• Edenred, and Monizze cards (cadeau pass for entrance tickets and in shops - QR codes are not accepted) 
• Edenred cards (Sport & Culture pass for entrance tickets - QR codes are not accepted)
• French ANCV cheques (for entrance tickets and passes - QR codes are not accepted)

No other payment methods are accepted. 

Do you wish to exercise your rights concerning your Personal Data we have in our possession? Please fill in the form here.

Can't find your question in the FAQ or on our website? Please send us a detailed description of your request using this form.