Frequently asked questions

Validity of tickets and memberships

• I was unable to use my ticket…

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  As stated on our website, all unused tickets (also partner tickets) purchased until 15 July 2021 (inclusive) are automatically extended until 30 September 2022. 

  However, if it was not possible to schedule a second visit before 01/10/2022 and the tickets were purchased on our website, you can apply for a refund between 1 October 2022 and 31 December 2022 (subject to an administration fee of €3 per ticket).  

  It is not possible to claim a refund for partner tickets.

• I was unable to use my season pass

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  As stated on our website, season tickets are automatically extended by the number of closing days.

  The Parking Pass is also extended by the number of closing days.

  You can check the new date of your season tickets on our website, via this link.

• Extension of Aqualibi season passes due to the exceptional maintenance works

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  All season Passes with access to Aqualibi purchased before 19 May 2022 are extended by the number of days of closure due to the exceptional maintenance works between January 9, 2023 and February 26, 2023.

  For more information, please visit this page.