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Frequently asked questions

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Lost and Found

  • I have lost/forgotten my season pass. What should I do?
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    In case your pass is lost/stolen or in case you forgot it, you can get a duplicate for EUR 10 by presenting your ID card at the pass production office or at the Aqualibi reception desk.
    If you have any further questions, we invite you to consult our FAQ where you will find many answers. 

  • I have lost a personal item at Walibi, how can I get it back?
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    Have you lost something during your visit to Walibi?  In order to help you further, we invite you to complete the form below.
    Form to be completed: *surname, *first name, *date of visit, *description of the object, *place where the object was lost, *e-mail address, *phone number, *GDPR notice
    We will only contact you if an item matching your description has been found.
    If you have any further questions, please check our FAQ where you will find many answers.