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FAQ

Frequently asked questions

FAQ

  • The Easy Pass is a free guide that facilitates the visit of people with special needs (and up to three accompanying persons).

    You'll find all information about the Easy Pass on our website.

    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • We invite you to consult the itinerary here.

    The parking fee is 13 EUR (11 EUR before 3.00 pm) (ticket for sale at the ticket booths at the entrance of the park).

    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • Our parks are accessible by motorbike. We invite you to consult the itinerary here.

    The motorbike parking is located to the right of the park entrance, close to the bus parking.

    The parking fee is 13 EUR (11 EUR before 3.00 pm) (ticket for sale at the ticket booths at the entrance of the park).

    If you have any further questions, please check our FAQ where you will find many answers.

  • For information about opening days, please visit our website.

    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • Did you make a mistake when you purchased? In order to help you further, we invite you to complete the form below.

    Form to be completed: *surname,*first name, order number, *order date, *e-mail address with which the order was placed, *telephone No., *GDPR notice

    If you have any further questions, please check our FAQ where you will find many answers.

  • You have not received your tickets?

    First of all, we kindly invite you to check your junk mail (spam), they may have ended up there.

    Didn't find them in your spam? In order to help you further, we invite you to complete the form below.

    Form to be completed: *surname,*first name, order number, *order date, *date of visit, *e-mail address with which the order was placed, *telephone No., *GDPR notice

    If you have any further questions, please check our FAQ where you will find many answers.

  • From April to October, it is not necessary to book your visit to Walibi unless otherwise mentioned by the promotional partner.

    During the Halloween period, pass holders and holders of a non-dated ticket must book their visit through the dedicated platform available on our website.

    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • We offer teachers the possibility of a free ticket for Walibi, Aqualibi, Bellewaerde and Bellewaerde Aquapark and a 25% discount on 4 entrance tickets (on the adult rate) for 4 accompanying persons.

    To benefit from this advantage, please enter your card number on our dedicated website.

    Please note: the promotional code can only be used once to order a maximum of one free ticket and four additional tickets with the 25% discount. You must order all your tickets at the same time and make sure to add the free ticket to your shopping cart.

    Once you have ordered your tickets, you can go to the park with your e-tickets; you don't have to go through the ticket booth anymore.

    If you have any further questions, we invite you to check out our FAQ where you will find many answers.

  • You can find our different speedy pass formulas here.

    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • As stated on the 365.be website, you can benefit from free access for two people to Walibi/Aqualibi. We invite you to visit our website and to enter the unique code printed on your 365 passport. Your tickets will be sent to you by e-mail to the address you have entered. Bring your entry tickets, your 365 passport and your identity card with you when visiting the park.

    This advantage can be used once a year for each park.

    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • In case your pass is lost/stolen or in case you forgot it, you can get a duplicate for EUR 10 by presenting your ID card at the pass production office or at the Aqualibi reception desk.

    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • As a season pass holder for another park, you can make use of your advantage at the park's ticket office.

    If you have any further questions, we invite you to consult our FAQ where you will find many answers.

  • After your online purchase, you have one month to exchange your voucher for your permanent Pass at the Pass Production Centre of Walibi or at the reception of Aqualibi, during the opening hours of the parks

    Season Passes are not sent by post.

  • Below is an overview of the payment methods accepted at Walibi Belgium and Aqualibi:

    • Bancontact, Visa Pay, Visa, Mastercard, French debit card (carte bleue), American Express
    • Meal voucher Pluxee, Edenred, Monizze (in the restaurants)
    • Compliments Edenred Tickets (for entrance tickets and in shops)
    • Cadeau Pass Pluxee (for entrance tickets and in shops)
    • French ANCV cheques (for entrance tickets)
    • Discount and gift vouchers from 365.be (for entrance tickets)
    • Sport & Culture Edenred (for entrance tickets)
    • Cadeau Pass Monizze (for entrance tickets and in shops)
    • Shopping Pass (in shops)

    No other payment methods are accepted.

  • You will receive a 10% discount on the adult entrance fee displayed at the park's ticket booths on presentation of your Pass Visit Wallonia.

    This discount is not valid online and cannot be combined with other promotions.

    For more information, please check the website of Visit Wallonia.

    If you have any further questions, we invite you to check out our FAQ where you will find many answers.

  • As an employee of another park, you can enjoy your advantage at the park's ticket booth.

    If you have any further questions, we invite you to consult our FAQ where you will find many answers.