Questions and answers

When will the park reopen?

Our teams have been working tirelessly to reopen the park on Saturday 2^nd October and to prepare you the most spectacular Halloween event the park has ever seen. Save the date!

All information and practical details will be communicated in the coming weeks via our website www.walibi.be and social networks (Facebook & Instagram: @walibelgium).

Check the opening days & hours

When will Aqualibi reopen ?

We are currently unable to give any further details about the reopening of Aqualibi.

We will keep you informed of the reopening of the water park via our website www.aqualibi.be and our social networks Facebook (@Aqualibi) and Instagram (@walibelgium).

 

Is there a limit to the number of visitors per day in the park?

Yes, to ensure everyone's safety, we work with a maximum capacity per day. It is therefore necessary to plan your visit in advance by booking your tickets online.

I live abroad. May I come to Walibi?

Depending on the regulations in force in your country and in Belgium, you have to comply with the measures. Read the Belgian government’s information. 

Do I have to present a negative PCR test at the park entrance?

From 16/10/2021 your Covid certificate is mandatory to enter into the park from the age of 16 up:

• A vaccination certificate completed at least 2 weeks earlier
• A negative test result older than 72 hours or a rapid test not older than 24 hours*.
• A recovery certificate with negative test older 10 days and less 180 days.

Wearing a face mask is mandatory from the age of 12 up to the entrance to the park.

We do everything possible for you. In the car park there will be a test centre, for which a test will be charged you, to carry out PCR tests before entering the park. Please note that the number of people tested per hour is limited. To avoid queues, and enjoy Halloween, we recommend that you do your tests beforehand.

* The tests must generate a certificate that is integrated into the Covid-Safe ticket.

What measures have you taken to ensure the safety of your visitors?

To guarantee everyone a pleasant and safe day at Walibi, we have taken the following measures.

From 16/10/2021 your Covid certificate is mandatory to enter into the park from the age of 16 up:

• A vaccination certificate completed at least 2 weeks earlier
• A negative test result older than 72 hours or a rapid test not older than 24 hours*.
• A recovery certificate with negative test older 10 days and less 180 days.

Wearing a face mask is mandatory from the age of 12 up to the entrance to the park.

We do everything possible for you. In the car park there will be a test centre, for which a test will be charged you, to carry out PCR tests before entering the park. Please note that the number of people tested per hour is limited. To avoid queues, and enjoy Halloween, we recommend that you do your tests beforehand.

* The tests must generate a certificate that is integrated into the Covid-Safe ticket.

How is the flow at the entrance to the park managed?

On arrival, the cars are distributed around the parking lot according to the instructions of our employees. Access to the amusement park has been modified. Visitors are informed of the safety measures through signage, which also applies before entering the park.

Who may I take with me to Walibi?

You can come to Walibi Belgium with your tribe. We rely on the civic spirit of our visitors to respect the rules laid down by the government.

What measures must visitors observe during a visit?

You also have a role to play in ensuring a safe visit.

From 16/10/2021 your Covid certificate is mandatory to enter into the park from the age of 16 up:

• A vaccination certificate completed at least 2 weeks earlier
• A negative test result older than 72 hours or a rapid test not older than 24 hours*.
• A recovery certificate with negative test older 10 days and less 180 days.

Wearing a face mask is mandatory from the age of 12 up to the entrance to the park.

We do everything possible for you. In the car park there will be a test centre, for which a test will be charged you, to carry out PCR tests before entering the park. Please note that the number of people tested per hour is limited. To avoid queues, and enjoy Halloween, we recommend that you do your tests beforehand.

* The tests must generate a certificate that is integrated into the Covid-Safe ticket..

May I come to Walibi Belgium by public transport?

The government advises everyone to use their own means of transportation as much as possible. If you come by public transport, please respect the rules laid down by the transport companies.

What will Walibi do if visitors do not respect the safety instructions and measures?

Visitors must comply with the park's internal rules and regulations. Walibi reserves the right to expel visitors who do not respect the safety measures.

Are the restaurants and shops open?

Yes, you are welcome in shops and restaurants. They are open in compliance with the rules laid down by the government:

• Preferably pay by debit card or by contactless payment.
• Each shop has a maximum capacity.
• Keep a distance of 1.5 m at all times
• Wearing a mask is compulsory.

Are the toilets open?

The toilets remain open, and they are regularly cleaned. We ask our visitors to follow the safety measures and instructions in the sanitary blocks as well.

May I leave my belongings in the lockers at the entrance?

Yes, this service is still available.

May I rent a trolley or stroller?

Yes, this service is still available.

How are seats allocated on an attraction?

Our employees assign visitors a place on the attraction. Walibi asks its visitors to always follow its staff’s instructions.

Do I have to wear a mask in the attractions?

Yes, wearing a mask is compulsory in the attractions for visitors aged 12 and over.

Have measures been taken in the queues at the attractions?

Yes, the 1.5 m distance rule also applies in the queues.

Can an employee help me get in and out of an attraction?

Due to the social distancing rules, employees are not permitted to assist visitors to enter and exit an attraction.

What additional hygiene measures have been taken in the attractions?

All contact points in the park are cleaned regularly. It is also mandatory to disinfect your hands before and after each attraction.

Is the Speedy Pass/4XPASS still available?

The 4XPASS and Speedy Pass products are no longer available. They have been replaced by Speedy One, Speedy One Kondaa and Speedy Ultimate. More details on Speedy.

Is the Speedy still available?

Yes, Speedy are available. More details on Speedy.

Is the Single Rider still available?

No, this offer is currently not available.

Is the Easy Pass still available?

Yes, it is still available. However, due to the safety measures related to the health crisis, our staff is not authorized to help people with special needs.

What is the maximum weight in the attractions?

For your information, our rides do not have a "maximum weight" as such.

On the other hand, the different harnesses do not adapt to all morphologies.

Unfortunately, we cannot provide you with individual information on whether or not our installations are compatible with a visitor's morphology.

What about my entry fee with my pass?

All passes are automatically extended by the number of days of closure. The expiry date is defined according to the reopening date of each park. If the two parks reopen on different dates, Passes combining Walibi and Aqualibi access will receive two new validity dates: one for Walibi and one for Aqualibi.

The Parking Pass will also be extended by the number of days that Walibi is closed. 

Pass holders will be able to check the new validity date of their pass via our dedicated digital platform. 

What about the entry fee with my ticket?

All unused tickets purchased up to and including 15 July 2021 are automatically extended until 30 September 2022. 

The extension also applies to tickets purchased through our partners, tickets won in competitions and tickets given away when the park was evacuated on 15 July 2021.

All bookings for a visit after 15 July 2021 are automatically cancelled; the tickets can be used to book a new visit.

Can I get my ticket(s) refunded?

All unused tickets purchased up to and including 15 July 2021 are automatically extended until 30 September 2022.

After this date - between 1 October 2022 and 31 December 2022 - holders of a ticket purchased on the Walibi Belgium website can apply for a refund (subject to an administration fee of 3 euros per ticket).  

It is not possible to submit a refund request for tickets purchased via our partners. 

Is it possible to book a new visit?

Yes, it is possible to book a new visit on your dedicated website.

Will extended ticket holders have access to Halloween?

Yes, all tickets purchased up to and including 15 July 2021 are automatically extended to 30 September 2022. Extended ticket holders can therefore enjoy a chilling visit during the Halloween period OR unforgettable thrills during the 2022 season!

May I come to Walibi without buying a ticket first?

In order to guarantee your safety and comfort during your visit, we limit the number of visitors. Coming to Walibi spontaneously is not possible in the current situation. You can only visit the park with a dated ticket. These tickets can only be booked via the online shop.

Do children under -1M (free entrance) need a ticket?

No, booking online for children under 1M is no longer necessary.

I did not buy my tickets on the Walibi website, but through my employer or a partner. Will these tickets remain valid?

If the validity date of your ticket (bought through a partner or your employer) is until 8/10/2020, the validity date of this ticket will be automatically extended to 30 September 2022.

To visit Walibi, we recommend your to book your visit in advance on our reservation platfome.

I already have a discount coupon in my possession to Walibi, valid from 03/04/2021 or I have a pass that gives me a discount when I buy my tickets at the park entrance. Can I use them when the park reopens?

Yes, this voucher is valid for the purchase of entrance tickets to Walibi Belgium according to terms and conditions mentioned on the voucher. Tickets can be purchased at the Walibi ticket office on the day of your visit.

I have a teacher card in my possession, can I get free access to Walibi or Aqualibi ?

Yes, you can get free access until 30/09/2022 with your teacher card. You must book a visit in advance through: https://tickets.belpark.be/carteprof/.

I have got a 365.be or Riebedebie pass. How can I come to Walibi?

To guarantee the safety of all visitors, we must apply maximum quota for our park. We recommend you to reserve a visit date in advance to guarantee your access to the park.

To reserve your visit you need to go to our dedicated online platform. Then you write down your unique code, select Walibi Belgium and then the date of your visit. You will receive a confirmation email with a voucher by e-mail.

On the day of your visit, bring the voucher, your 365.be or Riebedebie pass and your ID and go directly to the Visitor Center in order to get your entrance ticket.

Further details about 365.be or Riebedebie pass.

I work for another Belgian park. Can I go to Walibi Belgium and get a discount?

The current health crisis means that Walibi must strictly monitor the number of visitors and impose a maximum capacity that is lower than normal. It is therefore currently possible to come to Walibi (at a reduced price) with a valid pass from another park. All details regarding the special offer are mentioned in the terms and conditions of your pass.

Before your visit please contact us to find out about their booking arrangements and park measures.

Can I change my booking date after I have chosen it?

No, this is not possible.

What happens, if the park is sold out?

Here are some explanations:

• Do you already have a reservation? We will be happy to welcome you!
• You are a passholder and have made a reservation for these dates? We will be happy to welcome you!
• You can't find your tickets in your mailbox? Please check your spam/junk mail folders, they are probably there. You can also come to the Visitor Centre with your confirmation number.

In accordance with the general terms and conditions of sale, tickets will not be exchanged, refunded or extended.

In the meantime, if you have any further questions, please consult our faq where you will find many answers to frequently asked questions.  

We thank you for your understanding and look forward to welcoming you to our park soon!

What happens to the tickets if one of the people shows symptoms of illness and has to stay home? Can you exchange these tickets for another date?

No, this is not possible.

I have a ticket valid for this year but do not wish to go to Walibi at the moment. I am one of the high-risk people and I would like not to go to Walibi this year. Can I exchange my tickets for next year?

No, this is not possible.

Are there any new promotions and discounts?

All our offers can be found on our website.

I have bought online my entrance ticket(s), but I cannot find any confirmation email in my mailbox. What should I do?

Please check your spam/junk mail folders, the confirmation email with the tickets could be there. Please be awared that receiving the confirmation email with your tickets may take some delay.

If, over 24h you have not yet received your tickets, please contact our team by email or you can also come to the Visitor Center with your confirmation number on the day of your visit.

Can I use a SPEEDY to get into Walibi Belgium?

No, a SPEEDY is an extra service on top of access to the park. It allows you to get quick access to one or more attractions. A valid ticket or pass is required to enter the park.

Where can I buy SPEEDY tickets?

You can now buy your SPEEDY ONE for a specific date via our website and at the park entrance or in our shops of the park.

The SPEEDY KONDAA One and SPEEDY ULTIMATE are only on sale at the ticket offices and in the park. It is possible to buy a SPEEDY product at any time in the park while stocks last.

Can I book a SPEEDY before my visit?

Yes you can online buy your SPEEDY ONE through our webshop.  

Is the SPEEDY a personal ticket?

The SPEEDY ONE is a unique ticket that can be given to anyone. For example, if you buy 2 SPEEDY ONE ticket, you can go on an attraction twice without queuing, or go on an attraction with a person of your choice.

The SPEEDY ULTIMATE is a personal bracelet that cannot be shared.

I bought a premium pass that includes a SPEEDY offer. Do I have to collect tickets somewhere?

The SPEEDY access tickets are already included in the passes. Simply place your pass on the scanner at the SPEEDY entrance gates to avoid queuing. Further details about our passes.

What reinforced health measures have been implemented at Walibi Belgium?

The safety of our visitors and employees is our priority. That is why a series of measures were taken immediately from the beginning of the health situation. Read about the measures taken.

Our staff systematically disinfects the attractions and visitors' hands following a strict protocol. Hydroalcoholic gel dispensers are available throughout the Park.

Flow management is our business, which is why we can maintain a limited capacity within the park to ensure that reinforced rules are applied in the park.

I have a pass for Walibi Belgium and / or Aqualibi, how can I come to Walibi Belgium?

To guarantee the safety of all visitors, we must apply maximum quota for our park. It is recommended to reserve a visit date in advance to guarantee your access to the park.

To reserve a visit date please write down the barcode of your running pass, then select the visit date and confirm your reservation. You will receive the confirmation email with you reservation voucher attached. If you have several passes, you need to repeat each booking step for each pass.

Reservations are currently limited to 1 visit per day and per pass.

On the day of your visit, the reservation voucher (attached to your confirmation email) and your current pass will be scanned at the entrance. 

You have not received the confirmation email? Then check your spam box. 

Book your visit

My pass enables me to benefit from discounts for other parks. How can I get this discount?

The current health crisis means that all parks must strictly control their number of visitors and impose a maximum capacity that is lower than their normal capacity. You can visit another partner park with your pass of Walibi Belgium. See the partner parks.

To visit a partner park, please contact the park of your choice prior to your visit to find out about their booking arrangements and park measures.

For the following parks, you can use a promo code to buy your tickets on their website:

• Bokrijk: choose "ticket over 13 years old" and use the promo code : 21ABOBPWalibi
• Plopsa Group: WALIBI40
• Movie Park: walibibelgium

On the day of your visit, the entrance ticket for the partner park and your current season ticket will be checked at the entrance. 

The following parks have different procedures:

• Boudewijn Seapark: go to the website and click on "Partner park pass" to book your visit. You will receive a voucher confirming your visit and entitling you to a discount on the entrance fee. Payment is made on site at the park ticket office with the voucher for the date of visit and your valid pass.
• Grotte de Han: discount applied at the park entrance ticket office upon presentation of your valid pass and ID.
• Monde Sauvage: discount applied at the park entrance upon presentation of your valid pass and ID.
• Efteling: discount at the entrance to the park on presentation of your valid pass and ID.
• Toverland: go to the website and book your visit. You will receive a voucher confirming your visit and entitling you to the discount on the entrance ticket. Payment is made at the park ticket office with the voucher for the date of visit and your valid pass.

My pass allows me to benefit from discounts (for friends, in the park). Are they still valid?

Discounts in the park still apply, and the discounts for accompanying persons are valid, according to the Pass rules.

I bought a pass on the walibi.be website, how can I get my pass card?

Follow these steps to create your pass when the park reopens:

- Book a date of your visite with your Passvoucher (received when you buy online your pass). After booking you receive your reservation confirmation by email.

- On the day of your visit, bring your Passvoucher and your reservation confirmation and go to the "Pass Production Stand" at the "Loup-garou" attraction (Place du Petit Théâtre). Our staff will give you a time slot to validate your Pass. Your reservation confirmation will allow you to enter the park. 

- At the time of your appointment, go to the "Pass Production Stand", near the "Loup-garou" attraction (Place du Petit Théâtre). 

Don't forget to bring the following items for each pass you wish to produce

• the Passvoucher for each pass holder
• an identity document for each pass holder
• a photo of each pass holder

I bought a pass before 14/10/2020 for Walibi Belgium and/or Aqualibi. What happens to my pass?

See the terms and conditions for the 2020 passes purchased before 14 October 2020.

Would you like to renew an existing pass or buy a pass?

With a Walibi Belgium Membership you’ll get unlimited visits to the park with several benefits. Discover our Membership levels. Due to the current health crisis we recommend you to reserve the date of your visit.

If the park is sold out, what happens?

Here are some explanations:

• Do you already have a reservation? We will be happy to welcome you!
• You are a passholder and you are made a reservation for these dates? We are happy to welcome you !
• Can't find your tickets in your mailbox? Can't find your tickets in your mailbox? Please check your spam/junk mail folders, they are probably there. You can also come to the Visitor Centre with your confirmation number.
• Do you have a Visit Wallonia pass? We recommend that you take advantage of this promotion on other days.

In accordance with the general terms and conditions of sale, tickets will not be exchanged, refunded or extended.

In the meantime, if you have any further questions, please consult our faq where you will find many answers to frequently asked questions.  

We thank you for your understanding and look forward to welcoming you to our park soon!

Questions about group reservations

Concerning the group reservations please contact directly our team directly via reservations.wbe@cda-parks.com.   

Questions for business and corporate reservations

Our team is pleased to assist and create you your individual offer. Please contact directly our event team via business@walibi.be.  

Questions about CDA's reservations

If you are a CDA shareholder, please contact our team via reservations.wbe@cda-parks.com.